FAQ

REGISTRATION AND ACCOUNT

How can I create an account in Slotozen?

All you have to do to get started is click the “Registration” button and fill in all the fields. Then you get a verification email with a link. Follow the link and start your best gambling experience.

I didn't receive a confirmation email. What should I do?

First of all, check your promotions, spam or junk folder and other tabs in your inbox.

If there you did not find the letter either, please contact support via online chat or email.

Can I have more than one account?

Unfortunately, this is not allowed. All details on Terms & Conditions.

Сan I edit the data in my profile if I made a mistake or my personal information has changed?

Creating an account, you must double-check the correct data before saving. Our platform does not provide for self-editing of your personal data.

If you misspelled or made a mistake, it is enough to upload documents confirming the correct data. After that, immediately inform the support where the error was and for what reason, and our team will quickly fix everything!

Can I change my registered email address?

Unfortunately, this is impossible. All details on Terms & Conditions.

What should I do if I have forgotten my password?

You can change your password in two steps. Just click this [Forgot Password](users/password/new) link. Then we will send an email that will direct you to a new link. There you will create a new password, log in to your account and keep playing and winning!

DEPOSITS AND WITHDRAWALS

How can I withdraw my winnings?
  1. Go to your profile
  2. Choose the Wallet section
  3. Click on the “Withdrawal”
  4. Choose a payment method that you prefer
  5. Fill the fields with destination account or address and withdrawal sum.

If your account has already been verified, your winnings will be credited to your account in a matter of minutes. If you have not uploaded your documents before, the withdrawal process will take a little longer.

How soon can I receive my withdrawal?

If your account has already been verified, your winnings will be credited to your account in a matter of minutes. If you have not uploaded your documents before, the withdrawal process will take a little longer. Keep in mind that withdrawal time depends on the payment method.

What's the minimum and maximum amount of money I can deposit and withdraw?

The minimum deposit and withdrawal amount are 20 EUR and it's equivalent. The maximum deposit and withdrawal depend on your payment method. Please look through Payments Page.

Do I need to pay any service fees for deposits and withdrawals?

It depends on the currency and the method of payment you plan to use. Some of them are free, others might charge a small fee. For more information, please visit our Payments Page

What currencies does the Slotozen accept?

Slotozen accepts EUR, USD, CAD, AUD, NOK, PLN, NZD, JPY, BRL, INR, ZAR, BTC, BCH, ETH, LTC, DOG, USDT.

Can I add another currency to my account?
  1. Go to your profile
  2. Choose the Balance in the Wallet section
  3. Click on the Plus and choose the currency you want.

BONUSES

How can I get my welcome bonus?

You receive the bonus as soon as you made a deposit. When making the deposit, be sure you mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited.

What are wagering requirements?

A wagering requirement is something that all bonuses have attached to them, and what this means is that a bonus needs to be wagered (played for) x amount of times before the bonus funds are turned into real cash that can be withdrawn.

As an example, most of our bonuses have a wagering requirement of 40x, meaning that the total wagering requirement of a bonus is 40 x the bonus amount that you received. So if you receive a bonus of 10 the wagering requirement is then 10 x 40 = 400. This then means that you would need to play for 400 in total to complete the requirement. If you play each round for 1, you would then need to play 400 rounds to complete it, and if you play each round for 2 instead, then 200 rounds are needed.

How can I find out what the bonus wager is?

Everything in your account. There you can find all the information about active bonuses and the required bonus payout amount. And if you need any help you can always text our friendly support!

How can I get a no deposit bonus?

Please keep an eye on the newsletters and notifications. We do not have systematic no deposit bonuses, but one-time NDB will definitely appear.

Why didn't the bonus apply?

Check the correctness of the promo code and the minimum deposit amount to receive the bonus. If everything is correct, please, contact the support with a screenshot of the promo material about the bonus and describe the problem.

SAFETY AND RESPONSIBLE GAMING

Am I required to upload documents and why?

You can use the casino, play, and win without documents. But if you want to withdrawal your winnings, you will need to upload documents to verify your identity.

Our main goal is to ensure that all our customers are in a world of gaming that is safe and secure, a place where they can relax and enjoy their games without having to worry about their security and privacy. This is why we take security very seriously. Aside from that, we have to follow the standards set out by the Curacao licensing authority. This means that, in certain situations, we may ask our players to provide additional supporting documentation to make sure that the world of gaming we create for our players stays safe and fair.

Is my personal information secure in the Slotozen?

Absolutely. Please be confident that your credit card numbers, documents and other personal data will be protected by world-class professionals.

Can I close my account?

Yes. If you want to close your account for a while (6-12 months), choose self-exclusion.

Also, you can set a cooling-off period. You won’t be able to make deposits and play during the specified period (from 1 day to 6 months), also you will be excluded from all advertising offers. To set limits, please contact Customer Support via online chat.

Can I permanently close my account?

Of course. Please contact Customer Support in online chat.